How do you receive the warranty?
You do not need to do anything else for this. If you have purchased a purway filter system or empty housing, the extended 10-year warranty applies automatically when all conditions listed below are met.
Please keep your invoice and contact our service team if a defect occurs. We will then help you quickly and replace the housing free of charge.
Which items are covered by the extended warranty?
All filter housings of a complete filter system or empty housings with "Made in Italy" printed on the filter head are covered by the warranty.
What conditions apply?
- Applies to all housings in the DP, Hydra, 3P, 2P, K, "Made in Italy" series purchased from 01/01/2024 onwards
- For complete systems, only the housings themselves are covered by the warranty
- Regular filter changes were carried out with purway branded filters (recommended every 6 months)
- Seals were replaced as needed (recommended every 12 months)
- The housings were used under the specified technical conditions
- Any abnormalities or defects were reported to us in good time
- All conditions should be traceable with invoices or purchase history
Further information can be found here:
Terms and Conditions - General Terms and Conditions
